99ae Privacy Policy —
Your Data, Clearly Explained

01 Introduction

99ae operates the gaming and sports betting platform at 99ae.win and through the dedicated mobile application. This Privacy Policy applies to all users who register accounts, visit the website, or interact with 99ae in any way. It governs the collection, use, storage, and sharing of personal information in connection with those services.

We recognise that privacy matters — particularly when it comes to an online platform that handles financial transactions. Pakistani players trust 99ae with their mobile numbers, payment details, and gaming activity. This policy is intended to be clear about what happens with that information so you can make an informed decision about using the platform.

By registering an account or using 99ae, you acknowledge that you have read and understood this Privacy Policy. If you have any questions after reading, our support team is available to clarify anything that is not clear.

02 Personal Data We Collect

The personal data that 99ae collects falls into the following categories:

Account Registration Data

When you create an account on 99ae, we collect the information you provide during registration. This typically includes your name, mobile phone number, and the credentials you set for your account. If account verification is required at any point, additional identification details may be requested.

Transaction and Payment Data

When you make deposits or request withdrawals, information about those transactions is recorded. This includes the payment method used (JazzCash, Easypaisa, Raast, bank transfer), transaction amounts in PKR, timestamps, and reference numbers. Payment credentials themselves — such as JazzCash PINs or bank account passwords — are never stored by 99ae and are handled directly by the payment providers.

Gaming and Betting Activity

Records of your gaming sessions, bets placed, games played, bonuses claimed, and account balance history are maintained. This data is used for account management, dispute resolution, and ensuring compliance with our terms.

Device and Technical Data

When you access 99ae via browser or the mobile app, technical data is automatically collected including your device type, operating system version, IP address, browser type, and session timestamps. This information is used for security monitoring and platform performance improvement.

03 How We Collect Your Data

99ae collects personal data through the following means:

• Directly from you: Information you enter when registering, completing verification, making deposits, or contacting support.
• Automatically: Technical data collected through cookies, server logs, and the mobile app as you use the platform.
• From payment processors: Transaction confirmation data received from JazzCash, Easypaisa, Raast, and banking partners when you initiate a deposit or receive a withdrawal.
• From fraud prevention systems: Risk signals and verification data from security tools that help protect your account and the platform from fraudulent activity.

We do not purchase data about you from external data brokers or marketing companies, and we do not collect data from your social media profiles unless you choose to share it with us directly.

04 How We Use Your Personal Data

The personal data collected by 99ae is used for the following purposes:

• Account management: Creating, maintaining, and securing your 99ae account, processing login authentication, and enabling platform features.
• Payment processing: Facilitating deposits and withdrawals in PKR through your chosen payment method, matching transactions to your account, and resolving payment queries.
• Service delivery: Providing access to casino games, sports betting markets, fish games, and all other platform features you use.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of communications for quality and accuracy purposes.
• Fraud prevention and security: Monitoring account activity for signs of unauthorised access, detecting multiple accounts, and identifying unusual transaction patterns.
• Regulatory compliance: Maintaining records required for anti-money laundering obligations and responding to legitimate requests from financial authorities.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how the platform is used and where it can be improved.
• Responsible gaming: Monitoring for patterns that may indicate problematic gaming behaviour and offering relevant tools or information where appropriate.

We do not use your personal data for targeted third-party advertising. Any promotional communications from 99ae itself — such as notifications about bonuses or cricket betting promotions — are based on your account status and are subject to your notification preferences.

05 Data Sharing and Third Parties

99ae does not sell your personal data. We share personal data with third parties only where it is necessary to deliver the platform services or where we are legally required to do so. The categories of third parties with whom data may be shared are as follows:

Payment Processors

When you make a deposit or request a withdrawal, relevant transaction data is shared with the payment provider you select — JazzCash, Easypaisa, Raast, or your bank. Each of these providers operates under their own privacy policies and security standards. 99ae shares only the minimum data necessary to complete the transaction.

Game Software Providers

Casino games and fish games on 99ae are delivered by third-party software providers. These providers may receive technical session data (such as a session token and game result logs) to operate the game correctly. Your full account details are not passed to game providers.

Fraud Prevention and Security Partners

99ae uses security tools that may process device and IP data to detect and prevent fraudulent activity. These tools operate as data processors under instructions from 99ae and are bound by data processing agreements.

Legal and Regulatory Bodies

Where 99ae is presented with a legitimate legal request from a relevant authority — such as a financial intelligence unit or court order — we may be required to disclose specific account or transaction data. We do not do this voluntarily and will act within the bounds of applicable law.

06 Payments, PKR, and Financial Data

All financial transactions on 99ae are conducted in Pakistani Rupees. When you deposit using JazzCash, Easypaisa, Raast, or bank transfer, the transaction is processed by that payment provider's infrastructure. 99ae receives confirmation of the transaction including the amount, timestamp, and reference number — but does not receive or store your mobile wallet PIN, bank password, or card details.

Payment data is used exclusively for processing your deposits and withdrawals, reconciling your account balance, and resolving any payment discrepancies. This data is retained for the period required by standard financial record-keeping obligations.

If you contact support about a payment issue, our team may ask you for the transaction reference number to assist in tracing the payment. We will never ask for your JazzCash PIN, Easypaisa secret code, or bank account password. If anyone claiming to be from 99ae asks for these details, please treat it as suspicious and report it immediately.

07 How We Protect Your Data

99ae implements a range of technical and organisational security measures to protect personal data from unauthorised access, disclosure, or loss:

• Encryption in transit: All data transmitted between your device and 99ae servers is encrypted using standard TLS protocols.
• Password hashing: Account passwords are stored as one-way cryptographic hashes. Even internal staff cannot retrieve your actual password.
• Access controls: Personal data is accessible only to staff and systems with a legitimate operational need. Access is logged and reviewed.
• Payment security: Financial transactions are handled by certified payment processors. 99ae does not store raw payment credentials.
• Fraud monitoring: Account activity is monitored continuously for signs of compromise, unusual access patterns, or fraudulent behaviour.

Despite these measures, no online platform can guarantee absolute security against all possible threats. If you believe your account has been compromised, contact 99ae support immediately so we can take protective action.

08 How Long We Keep Your Data

99ae retains personal data for as long as your account is active and for a reasonable period thereafter, in accordance with standard financial record-keeping practices. Different categories of data are retained for different periods:

• Account registration data: Retained for the life of the account and for a period after account closure, as required for compliance purposes.
• Transaction records: Financial transaction data is retained for the period required by applicable financial regulations.
• Gaming activity logs: Session and bet history is retained for a period sufficient to resolve disputes and support responsible gaming monitoring.
• Support communications: Records of customer support interactions are retained to maintain service quality and provide context for future queries.
• Technical and security logs: Security and access logs are retained for a limited period for fraud investigation purposes.

When data is no longer required for the purposes for which it was collected, it is securely deleted or anonymised. Anonymised, aggregated data (from which individuals cannot be identified) may be retained indefinitely for platform analysis purposes.

09 Your Data Rights

As a registered 99ae player, you have the following rights regarding your personal data. To exercise any of these rights, contact the support team with your registered username and a clear description of your request.

10 Cookies and Tracking Technologies

The 99ae website uses cookies and similar tracking technologies to deliver and improve the platform experience. Cookies are small text files stored on your device that help the site remember your session and preferences.

Types of Cookies Used

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate the site. These cannot be disabled without breaking core functionality.
• Security cookies: Used to detect and prevent fraudulent access to your account. These help the platform identify unusual login patterns or suspicious activity.
• Performance cookies: Anonymised analytics data to understand how players use the platform — which pages are visited, how long sessions last, and where errors occur. This data is aggregated and cannot identify individual users.
• Preference cookies: Remember your settings and preferences across sessions so you do not have to re-configure them each time you visit.

The 99ae mobile app uses equivalent local storage and session management technologies to maintain your login state and app preferences. These operate similarly to browser cookies but within the app environment.

You can manage browser cookie settings through your browser preferences. Disabling essential cookies will affect your ability to stay logged in and use the platform normally.

11 Protection of Minors

99ae is strictly an adult platform. Access to and use of all services — casino games, sports betting, fish games, and all other features — is limited to individuals aged 18 years and above. 99ae does not knowingly collect personal data from anyone under the age of 18.

If we become aware that a minor has registered an account or provided personal data to 99ae, that account will be immediately suspended, the data will be deleted, and any associated transactions will be reversed where possible. If you are a parent or guardian and believe a minor has registered on the platform, please contact our support team immediately.

For more information about how 99ae approaches age verification and player safety, please visit the Responsible Gaming page.

12 Changes to This Privacy Policy

99ae may update this Privacy Policy from time to time to reflect changes in how we operate or to meet evolving legal and compliance requirements. When material changes are made, registered players will be notified through the platform, through the mobile app, or via the contact details associated with their account.

The date at the top of this page indicates when the policy was last updated. We encourage you to review this page periodically so you are always aware of how your information is being handled. Continued use of 99ae after a policy update takes effect constitutes acceptance of the revised terms.

If you disagree with a change to this policy, you have the right to close your account and request deletion of your data, subject to any retention obligations described in Section 08 above.

13 Contact and Privacy Queries

If you have any questions about this Privacy Policy, want to exercise your data rights, or want to report a privacy concern, please contact 99ae through one of the following channels:

• Live chat: Available 24/7 through the 99ae website and mobile app. This is the fastest way to get a response for most queries.
• Email: [email protected] — for detailed data requests or written records of your query. Please include your registered username and a clear description of your concern.

For data deletion or access requests, please allow a reasonable processing period. Complex requests, particularly those involving large volumes of transaction history, may take additional time to compile accurately.

If you believe your data has been handled incorrectly and you have not received a satisfactory response from our support team, you may wish to seek advice from a consumer rights organisation or relevant authority in your region.