Legal

Terms and Conditions — 99ae
Gaming Platform

These terms govern your use of the 99ae platform, including account registration, deposits, withdrawals, casino games, sports betting, and bonus offers. Please read them carefully before using any part of the platform.

Last updated: January 2026 — applies to all 99ae accounts

What These Terms Cover at a Glance

The full terms are below. This summary highlights the most important areas — but the detailed sections beneath this govern your account and all activity on 99ae.

Account Eligibility

You must be 18 years of age or older to register and use 99ae. One account per person is allowed. Providing false information during registration may result in account suspension and forfeiture of any balances.

Deposits and Withdrawals

All transactions on 99ae are processed in PKR. Supported methods include JazzCash, Easypaisa, Raast, and bank transfer. Withdrawals are paid only to accounts registered in your own name.

Bonus Terms

Bonuses are subject to wagering requirements before becoming withdrawable. Each bonus offer has its own terms displayed at the point of claim. Bonus abuse or manipulation results in forfeiture.

Fair Gaming

All casino games on 99ae use certified Random Number Generators from licensed software providers. Sports betting odds are set by the platform and are final once a bet is confirmed at the displayed odds.

Account Security

You are responsible for maintaining the confidentiality of your login credentials. 99ae will never ask for your password via any channel. Report any suspected unauthorised account access immediately.

Responsible Gaming

Deposit limits, session reminders, and self-exclusion tools are available in your account settings. 99ae supports responsible play and encourages players to use these tools to stay in control.

01 Acceptance of Terms

By registering an account on the 99ae platform, accessing the website at 99ae.win, downloading the 99ae application, or using any part of the services provided, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. These terms form a binding agreement between you and 99ae.

If you do not agree with any part of these terms, you should not use the platform. Continued use of 99ae following any update to these terms constitutes acceptance of the revised version. It is your responsibility to check this page periodically for changes.

Important: These Terms and Conditions apply to all sections of the platform — casino games, sports betting, fish games, bonuses, deposits, and withdrawals. Specific sections below address each area in detail.

02 Eligibility and Account Registration

To register and use a 99ae account, you must meet all of the following conditions:

  • Age: You must be at least 18 years of age. 99ae strictly prohibits the use of the platform by minors. If we have reason to believe an account holder is under 18, the account will be suspended immediately and any funds in the account will be held pending identity verification.
  • One account per person: Each individual is permitted to hold only one active account on 99ae. Operating multiple accounts, whether under the same or different identities, is a violation of these terms and will result in account closure and forfeiture of associated balances.
  • Accurate information: You must provide truthful, accurate, and complete information when registering. This includes your real name, valid mobile number, and any other details requested during registration or subsequent verification.
  • Personal use only: Accounts on 99ae are for personal entertainment use only. Operating an account on behalf of another person, or allowing another person to use your account, is not permitted.

99ae reserves the right to request identity verification at any point. Failure to complete verification when requested may result in account restriction or closure and suspension of withdrawals until verification is completed satisfactorily.

03 Account Rules and Security

You are fully responsible for all activity that takes place under your 99ae account. This includes all bets placed, games played, and transactions made. 99ae cannot be held liable for losses resulting from your failure to keep your login credentials secure.

Password and Login Security

Your password must be kept confidential at all times. Do not share your login credentials with anyone, including friends or family members. 99ae will never request your password through any communication channel — any message asking for your password should be treated as fraudulent and reported to our support team.

If you suspect that someone has gained unauthorised access to your account, contact 99ae support immediately. We will investigate and take appropriate action, which may include temporarily locking the account while the matter is reviewed.

Account Verification

99ae may require account holders to complete identity verification before processing withdrawals or at any point where fraud prevention requires it. Verification typically involves confirming your name and the mobile number or payment account used for transactions. This is a standard industry practice to protect both players and the platform from fraudulent activity.

Please note: Accounts found to have been registered using false identities or documents will be permanently closed. Any balance in such accounts will be forfeited and the matter may be referred to relevant authorities.

04 Deposits and Payment Methods

99ae accepts deposits in Pakistani Rupees (PKR) through the following methods: JazzCash, Easypaisa, Raast, bank transfer, and debit or credit cards where available. Specific minimum deposit amounts and any applicable processing notes are displayed in the deposit section of your account.

Deposits must be made from payment accounts that are registered in your own name. 99ae does not accept deposits from third-party accounts. If a deposit is received from an account that does not match the registered account holder's details, the deposit may be reversed and the account flagged for review.

  • Deposits via JazzCash and Easypaisa are typically credited instantly.
  • Bank transfers and Raast transfers may take a short period to process depending on the sending institution.
  • If a deposit does not appear in your account within the expected timeframe, contact support with your transaction reference number.
  • 99ae does not charge fees on deposits, but your bank or mobile wallet provider may apply their own charges.

By depositing on 99ae, you confirm that the funds you are using are legally owned by you and are not the proceeds of any illegal activity. 99ae maintains the right to carry out checks consistent with anti-money laundering obligations.

05 Withdrawals

Withdrawal requests on 99ae are processed to the same payment method used for deposit wherever possible. Withdrawals can be made to JazzCash, Easypaisa, Raast, or the bank account registered to your account. Withdrawals to third-party accounts are not permitted under any circumstances.

Standard withdrawal processing times are as follows:

  • JazzCash and Easypaisa: Typically 15 to 30 minutes from request approval during normal operating hours.
  • Raast and Bank Transfer: Generally same day for requests submitted during business hours. Some transfers may take until the following working day depending on your bank.

A minimum withdrawal amount applies and is displayed in the withdrawal section of your account. There is no maximum withdrawal limit for verified accounts in normal circumstances, though high-value withdrawals may require additional verification steps before processing.

Withdrawal requests can be submitted at any time but are reviewed and processed by the payments team. If a withdrawal request is declined or delayed, the support team will notify you with an explanation. Common reasons for delays include incomplete account verification or a mismatch between the withdrawal account and the registered account details.

Your own account only: All withdrawals are processed exclusively to payment accounts in your name. This is both a security measure and a standard financial compliance requirement. Accounts attempting withdrawals to unregistered accounts will be reviewed before processing is completed.

06 Sports Betting Rules

All sports bets placed on 99ae are final once confirmed. Odds displayed at the time of bet placement are the odds that will apply to that bet. Changes in odds after a bet is confirmed do not affect the terms of that bet.

Bet Acceptance

99ae reserves the right to decline or limit any bet at its discretion. In the event of a technical error causing incorrect odds to be displayed, bets placed at those odds may be voided and stakes returned. 99ae will notify affected players when this occurs.

Settlement and Results

Bets are settled based on the official result as declared by the relevant governing body. For cricket, this includes results confirmed by the ICC, PCB, or the organising body of the relevant tournament. In the event of a match being abandoned or ruled void, standard abandonment rules apply — typically resulting in the stake being returned.

Live Betting

In-play betting markets on 99ae update in real time. There may be brief periods during live events when markets are suspended for result verification. Bets already confirmed before a market suspension stand and will be settled on the official outcome. 99ae is not liable for delays in odds updates caused by data feed issues beyond its control.

The cash-out feature, where available, allows you to settle an open bet before the event concludes. The cash-out value offered at the time you request it is the final amount — this value can be higher or lower than your potential winnings depending on the current match state.

07 Casino Games

Casino games available on 99ae — including slots, live casino tables, table games, and crash games — are provided by third-party software providers. All games use certified Random Number Generators and are subject to the return-to-player percentages published for each title.

99ae does not manipulate casino game outcomes. The RNG certifications held by provider partners are independently verified. Displayed RTP percentages represent long-term statistical averages and do not guarantee specific results in individual sessions.

The platform is not responsible for disconnections during a casino game session caused by your internet connection or device. Most games have a reconnection function that restores your session within a short window. If a disconnection results in an ambiguous game outcome, the round result as recorded by the game server is final.

08 Bonuses and Promotions

Bonuses offered on 99ae — including welcome bonuses, reload bonuses, free spins, and accumulator insurance — are subject to wagering requirements and specific conditions that are displayed at the point of claiming each offer. By claiming a bonus, you accept those specific terms in addition to these general terms.

Wagering Requirements

Wagering requirements specify how many times the bonus amount must be played through before the resulting balance becomes withdrawable. For example, a PKR 1,000 bonus with a 20x wagering requirement requires PKR 20,000 in qualifying bets before the bonus-derived funds can be withdrawn. Your own deposited funds are separate and remain withdrawable without wagering conditions.

Bonus Eligibility

  • Only one welcome bonus per registered account is available.
  • Bonuses are void if 99ae determines they were claimed through fraudulent means, multiple accounts, or in breach of the specific offer terms.
  • Certain game types may contribute at different rates towards bonus wagering requirements. These contribution rates are specified in the individual bonus terms.
  • 99ae reserves the right to withdraw or modify bonus offers at any time. This does not affect bonuses that have already been claimed and are being actively wagered.

Bonus abuse: Creating multiple accounts to claim bonuses more than once, using coordinated betting strategies to exploit bonus terms, or any other form of bonus manipulation will result in the cancellation of all bonuses and associated winnings, and may result in permanent account closure.

09 Prohibited Conduct

The following activities are strictly prohibited on 99ae and will result in immediate account action including suspension, closure, and forfeiture of balances where applicable:

  • Registering or operating more than one account on the platform.
  • Using false, borrowed, or otherwise inaccurate identity information during registration or verification.
  • Attempting to exploit bugs, software errors, or technical glitches in games or the betting platform.
  • Using automated tools, bots, scripts, or any software that interacts with 99ae in a non-standard way.
  • Depositing funds from payment accounts that are not registered in your own name.
  • Any form of collusion, match-fixing, or coordination with other players to exploit betting markets.
  • Attempting to withdraw funds that originated from bonus credit before wagering requirements have been met.
  • Using a VPN or proxy service to access 99ae in a manner inconsistent with your registered location or to circumvent security measures.

99ae monitors accounts for suspicious activity. Where prohibited conduct is identified, the platform reserves the right to suspend the account immediately, reverse transactions, and retain funds pending investigation. 99ae cooperates with financial institutions and relevant authorities where required.

10 Account Suspension and Closure

99ae reserves the right to suspend or close any account at its discretion without prior notice where a breach of these terms is identified or suspected, or where required for security, fraud prevention, or compliance reasons.

Players may also request voluntary account closure at any time by contacting the support team. If you close your account, any remaining withdrawable balance will be processed to your registered payment account in the normal course. Bonus funds that have not yet met wagering requirements will be forfeited upon voluntary closure.

Self-exclusion requests are handled through the Responsible Gaming section of your account. A self-exclusion locks the account for the period you specify and prevents re-registration during that time. 99ae takes self-exclusion requests seriously and implements them promptly.

11 Privacy and Personal Data

The handling of your personal information is governed by the 99ae Privacy Policy, which forms part of these Terms and Conditions by reference. By registering on 99ae, you consent to the collection and processing of your personal data as described in that policy.

In summary, 99ae collects personal data necessary for account operation, payment processing, and fraud prevention. This data is not sold to third parties. It may be shared with payment processors and, where legally required, with financial authorities.

12 Responsible Gaming

99ae is committed to providing a gaming environment that supports responsible play. Gaming and betting on this platform should be treated as entertainment. It is important that you only use funds you can afford to spend and that you set clear personal limits before playing.

The following tools are available to all registered players through the account settings:

  • Deposit limits: Set daily, weekly, or monthly deposit caps to control your spending.
  • Session time reminders: Configure alerts that notify you when you have been active for a set period.
  • Self-exclusion: Temporarily or permanently lock your account if you feel you need a break from gaming.

99ae does not provide counselling services, but we encourage players who feel their gaming is becoming a concern to speak with a trusted person or seek support from a relevant helpline. For more information on the tools available and guidance on maintaining healthy gaming habits, please visit the Responsible Gaming page.

This platform is strictly for adults aged 18 and above. If you become aware of a minor attempting to use the platform, please notify support immediately.

13 Changes to These Terms

99ae may update these Terms and Conditions at any time. When material changes are made, registered players will be notified through the platform, by app notification, or by the contact details on their account. The updated terms take effect from the date indicated at the top of this page.

Continued use of the 99ae platform after the effective date of any revision constitutes acceptance of the updated terms. If you do not accept the revised terms, you should cease using the platform and contact support to initiate account closure and withdrawal of any remaining balance.

14 Contact and Support

If you have any questions about these Terms and Conditions, need clarification on any section, or wish to raise a dispute, please contact the 99ae support team. Support is available 24 hours a day, 7 days a week through the live chat function within the platform and app.

For written enquiries, you can reach the team at [email protected]. Please include your registered username and a clear description of your query or concern so the team can assist you as quickly as possible.

For queries specifically related to Responsible Gaming tools or self-exclusion, these can be handled directly through your account settings or by contacting support and specifying the nature of your request.

24/7 Support: The 99ae support team is available around the clock via live chat on the platform. For account-specific issues, withdrawal enquiries, and technical problems, live chat typically provides the fastest response. Email support is available for more detailed queries that require documentation.

Ready to Get Started on 99ae?

Register your free account, review the full terms, and start playing with confidence. 18+ only — play responsibly.